Refund Policy

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Effective Date: March 23rd 2026

 

This Refund Policy applies to all services and programs offered by Paramount Training, operated by Ben Halsall. By purchasing any service, you agree to the terms outlined below.

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1. General Policy

 

Due to the time, planning, and commitment involved in coaching services, all purchases are subject to this Refund Policy. Paramount Training reserves the right to enforce these terms at its discretion.

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2. Pay-Per-Session Services

 

All single-session purchases are:

 

• Non-refundable once the session has been completed

• Non-refundable if missed without proper notice

 

Unused sessions may be rescheduled in accordance with scheduling policies, but no refunds will be issued once a session is booked and delivered.

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3. Bulk Session Packages

 

Clients may purchase session packages in advance at a discounted rate.

 

Refund eligibility for unused sessions is limited as follows:

 

• A maximum of 50% of the total purchased sessions may be eligible for refund

• Refunds apply only to unused sessions

• Completed sessions are non-refundable under all circumstances

 

 

Refund Calculation

 

Refunds are calculated based on the number of sessions originally purchased, not the number remaining.

 

Examples:

 

• If you purchase 10 sessions:

   

  • Maximum refundable sessions = 5

  • If 8 sessions are used → 2 remain → only 1 session is refundable

  • If 5 sessions are used → 5 remain → only 2 sessions are refundable

 

Refunds will be rounded down to the nearest whole session.

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4. Nutrition Plans and Custom Programs

 

All nutrition plans, meal plans, and customized fitness programs are:

 

• Non-refundable once delivered

• Considered fulfilled upon receipt

 

Due to the personalized nature of these services, no refunds will be issued after delivery.

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5. Group Programs and Coaching

 

All group programs, challenges, and coaching services are:

 

• Non-refundable once the program has started

• Non-refundable after access to materials or sessions has been granted

 

Partial participation does not qualify for a refund.

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6. Expiration of Sessions

 

All purchased sessions and packages may be subject to expiration timelines. Any unused sessions after the expiration period may be forfeited and are not eligible for refund.

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7. Exceptional Circumstances

 

Refund requests outside of this policy may be considered in exceptional cases at the sole discretion of Paramount Training.

 

Approval of any exception does not guarantee future exceptions.

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8. Processing of Refunds

 

Approved refunds will be:

 

• Processed using the original method of payment

• Issued within a reasonable timeframe

 

No refunds will be issued in cash unless originally paid in cash.